Posting Date Nov 09, 2021 Job Number Job Category Rooms & Guest Services Operations Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP Brand Corporate Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY The Sr. Manager, Property Management Systems (PMS) - LightSpeed, is part of the Global Operations (GO) + Continent Lodging Services (CLS) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role is part of the Global Platform Operations PMS team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Reservations, Finance, Loyalty and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions. This position will provide operational input and PMS subject matter expertise to support LightSpeed, as well as FOSSE, FSPMS, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. The core focus areas for this role are: Supporting the LightSpeed PMS product by providing subject matter expertise Support LightSpeed PMS related change management materials Operationalize requests and enhancements delivered through LightSpeed PMS CANDIDATE PROFILE Required Experience: 3+ years of hotel systems experience or other relevant experiences using LightSpeed PMS, FOSSE, FSPMS, and/or Opera Solid ability to manage multiple tasks and projects Ability to problem-solve and leverage resources to optimize department capabilities Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team Experience working with international teams and supporting global systems and operational processes Required Education: 4-year Bachelor's degree from an accredited university Preferred Experience: LightSpeed property management system experience highly preferred Able to listen and incorporate new information and viewpoints. Equipped with strong presentation, verbal and written skills, attention to detail Be self-directed to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization Comfortable in a deadline-driven environment, often with changing business priorities Able to manage multiple projects simultaneously Experience with other Marriott Property Management Systems, including FOSSE, FSPMS, and OPERA CORE WORK ACTIVITIES Enable Property Management Systems (PMS) strategy Support new enhancements that impact LightSpeed PMS Support existing Hotels and support teams with process and business-related questions Create and manage standard processes to support new tasks and organization Provide Property Management System Subject Matter expertise Work with Stakeholders of other disciplines to identify operational needs and enhancements Work with Continent business leaders Provide operational input into FOSSE, FSPMS, LightSpeed & Opera and cross-PMS enhancement designs to ensure operational requirements are met effectively Lead PMS impacting projects from the operational/business perspective Support Development of Change Management materials Supports development and maintenance of PMS knowledge, MGS pages and other documentation Communicates concepts in a clear and persuasive manner that is easy to understand Works with continent teams to draft communications regarding PMS impacts and enhancements Analyze and Present Recommendations from Case Data Partner with iT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels Generate and provide accurate and timely results in the form of reports, presentations, etc. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.