IT Project Management Specialist, IU Expand. Job in Bloomington FOX8 Jobs

  • Job Reference: 425339589-2
  • Date Posted: 17 November 2021
  • Recruiter: Indiana University
  • Location: Bloomington, Indiana
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent

Job Description

Department

EXEC VP UNIVERSITY ACADEMIC AF (UA-VPPL-IUBLA)

Department Information

Indiana University's Office of Online Education (OOE) seeks an IT Project Management Specialist to oversee administration and drive various coordination efforts related to the IU Expand platform. The OOE, in partnership with UITS' eLearning and Design Services (eDS), maintains the IU Expand platform, the university's professional and non-credit portal. IU Expand is IU's rebranding of Instructure's Canvas Catalog, which provides a customer interface for Canvas hosted courses and/or sites. IU Expand hosts over 2,000 unique courses with a cumulative enrollment in excess of 200,000. The platform brings continuing education courses, trainings, and specialty knowledge to IU students and employees as well as the general public.

Job Summary

The IT Project Management Specialist, IU Expand reports to OOE's Assistant Director for Finance and Administration. The position will liaison with OOE and UITS' eDS staff to oversee administrative management, client services, systems support, and implementation of digital badging and micro-credentialing for coursework hosted on the IU Expand platform. The ideal candidate is forward thinking and will work with colleagues to contribute to, craft, and convey platform best practices, administrative procedure, and communicate platform benefits as well as potential solutions with stakeholders.

This role is the prominent contributor to stakeholder onboarding, including platform introduction, and is responsible for the bridging of user experience with system processes and capabilities. A successful incumbent will navigate professional relationships with university administrators, faculty, deans, as well as technical and non-technical staff with tact and diplomacy to advocate and make forward strides towards implementation of system solutions, endorsement for course and programming standards, and course/program credentialing logistics - including badging - to cultivate IU Expand as a premiere destination for local, state, and national continuing and professional non-credit coursework and educational experiences.

Department-Specific Responsibilities:
  • Monitors, reviews, and audits Expand administrative documentation received via Qualtrics form submission. Communicates with departmental contacts and other stakeholders as needed to gather and share necessary information.
  • Initiates administrative documentation and tracks work flows. Organizes, stores, and tracks documentation in shared repository sites and tracking spreadsheets.
  • Evaluates pending and/or newly published IU Expand listings to ensure compliance with platform standards and completion of necessary administrative requirements. Approves of publication for listings which meet platform standards. Communicates with stakeholders to resolve platform standard compliance issues.
  • Serves as primary IU Expand Jira Administrator. Assigns, responds to, and follows-up on Jira tickets.
  • Learns, maintains, and applies technical and systems knowledge related to Qualtrics, Jira, Canvas, and Expand to troubleshoot stakeholder and system issues and proactively address complex workflow and system concerns that may negatively impact user experience.
  • Schedules and conducts initial consultation meetings with various constituents (deans, faculty and staff) to introduce and detail the possibilities of the IU Expand platform for their unique project or program.
  • Works with faculty/course instructors to appropriately set courses up in Expand and the university's badging system.
  • Promotes quality course content by supporting the implementation of digital badging and micro-credentials as appropriate for completion of platform courses and programs. Collaborates with OOE, eDS, and centers for teaching and learning to support, consult, and help execute university approved badging and micro-credentials affiliated with the completion of Expand hosted courses.
  • Consults with IU Expand workgroup to set, track, and monitor system enhancement priorities. Presents workgroup with updates and may network with higher education peers and colleagues regarding Canvas Catalog utilization.
  • Communicates platform processes and system knowledge with stakeholders via email, phone call, and meetings. Responsible for maintenance and updates to the Expand About page, IU's Knowledge Base, and existing Expand Pressbooks (IU Expand Catalog Creation Guide and IU Expand Learners Guide).
  • Works with OOE's marketing team to coordinate and help implement communication campaigns specific to various Expand initiatives.
General Responsibilities:
  • Responsible for the planning and implementation of IT project(s), often involving university staff from different teams and external partners on interrelated project tasks.
  • Designs, creates, executes, and manages project work plans and workflow documents; establishes project timelines and revises as appropriate to meet changing needs and requirements.
  • Manages budget and monitors progress of projects to ensure that quality and cost constraints are met.
  • Responsible for reporting and documenting project milestones to share with leaders, stakeholders, and/or project partners.
  • Researches and stays up-to-date with IT project management best practices, approaches, and trends.
  • May provide guidance and lead IT project support staff and/or hourly staff.
Qualifications

EDUCATION

Required
  • Bachelor's degree (preferably in a related field).
WORK EXPERIENCE

Required
  • 2 years of technical project/program support or related experience.
Preferred
  • Professional experience in a higher education setting, especially in a cross-functional team.
  • Systems management and/or work flow improvement work experience.
Combinations of related education and experience may be considered.

LICENSES AND CERTIFICATES

Preferred
  • PMP Project Management Professional Certification upon hire.
SKILLS

Required
  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Seeks to acquire knowledge in area of specialty.
  • Highly thorough and dependable.
  • Demonstrates a high level of accuracy, even under pressure.
Preferred
  • Familiarity with IU Expand or Canvas Catalog.
  • Experience with Jira, Wrike, Qualtrics, HTML and Canvas LMS.
  • Strong sense of curiosity and creativity.
  • Motivated individual who strives for ongoing improvement and is passionate about client experience.
  • Awareness of badging and micro-credential standards.
Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: IT Project Management

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Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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