Customer Service Representative_Prestolite Power_. Job in Troy FOX8 Jobs

  • Job Reference: 425340567-2
  • Date Posted: 17 November 2021
  • Recruiter: Ametek, Inc.
  • Location: Troy, Ohio
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description


Job ID: 21254

Position Description:
AMETEK Prestolite Power is in the business of providing superior battery charging solutions. Prestolite Power designs, manufactures and distributes high quality industrial battery chargers for the motive power industry.

Job Summary

The Customer Service Rep will be responsible for administration of order-flow function - generally including assistance with customer inquiry, pricing verification, specification verification, delivery verification, and order entry

Specific Responsibilities

Establish and maintain a good rapport through telephone, data and correspondence involved in processing customer inquiries and orders.
Review all incoming orders to ensure that the product specifications and price are consistent with those stated on price sheet, or on indicated quotation.
Enter orders into Oracle order entry system.
Advise customers of changes in price quotations caused by changes in quantity of products ordered.
Perform customer service duties on products sold by acting as a liaison between the customer and the Company.
Provide sales support to the National Accounts Sales Manager by tracking all national account sales numbers for reporting purposes.
Expedite internal delivery on orders to meet customer delivery requirements.
Coordinate with Sales and Marketing as appropriate.
Keep supervisor informed with regard to unusual problems or particular large inquiries. Report all significant changes in pricing or delivery trends that might affect Company sales.
Provide limited assistance to customers in the selection or application of products. Obtain assistance for customers with regard to changes in specifications that might lead to an improved product for their application.
Redirect and advise of complaints concerning billing, referring complaints of service failures to designated departments for investigation.

Job Requirements:
Position Requirements:
Qualifications

Must possess excellent communication skills (both verbal and written)
Must have good working knowledge of Microsoft Word and Excel.
Order Entry using Oracle a plus.

Experience

Minimum of 1 year of Customer Service related experience and/or training; or equivalent combination of education and experience

Education

High school diploma, or equivalent.

Physical Requirements
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her manager, consistent with the purpose of the position, department and/or company objectives.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.