Complex Field/Virtual Property Adjuster - Madison, WI ($5000 Sign On). Job in Madison FOX8 Jobs

  • Job Reference: 425340237-2
  • Date Posted: 17 November 2021
  • Recruiter: Allstate Insurance Company
  • Location: Madison, Wisconsin
  • Salary: $60,000
  • Sector: Real Estate & Property
  • Job Type: Permanent

Job Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them.

Sign On Bonus

$5,000 Sign On Bonus

A Day in the Life of a Complex Field/Virtual Property Adjuster:

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first and/or third party property-related claims.

Under limited supervision, this job is responsible for investigating, negotiating, and settling a large homeowner claim involving complex structure losses as a result of, for example, fire, water, or theft. This individual handles claims that typically require alternative housing during the restoration of the property. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
  • Spend part up to 30% traveling to loss sites that have been damaged by fire, water, weather or other unexpected events and about 70% handling claims virtually from home
  • Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
  • When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
  • Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
  • Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
  • Negotiate claim settlements with customers in accordance with business unit standard methodologies
  • Use data and analytics to tell a story and influence decision making
  • Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
Job Description

Customer Service
  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File Documentation and Reporting
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • May handle first notice of loss of water damage claims
Coverage, Liability and Evaluation
  • Investigates, reviews, determines and verifies coverage/policy information
  • Provides coverage explanation to customer
  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation
Damage Estimating
  • Prepares/reviews/approves complex damage estimate
  • Reinspects loss with repair contractor
  • Prepares, reviews, reconciles, triages, and/or approves supplements
  • Handles ALE (additional living expense) claims
  • Inspects and estimates damage in a dwelling
  • Handles and negotiates complex claims that include Public Adjuster involvement
  • May handle claims involved in litigation
  • Reviews mitigation bills
  • Adheres to applicable compliance standards
File Documentation and Reporting
  • Sets up action and disposition plan for claim
  • Updates files to request additional authority
  • Summarizes documents and types into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
Negotiation and Settlement Guidance
  • Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
  • May participate in one or more complex special assignments
  • May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
  • Conducts subrogation investigations
  • May assist in researching or responding to or resolving complex compliance issues
  • May serve as a team lead
You're provided with comprehensive training:
  • We cover the cost to help you study for and earn your license
  • We offer 3 months of full paid training plus on the job training for up to an additional 3 months
  • Ongoing training opportunities for continuous improvement
What's in it for you?

Compensation range for this position is $60,000+ per year, based on experience and qualifications
  • Paid training and licensing
  • Internet reimbursement
  • Generous paid time off (PTO)
  • Tuition reimbursement
  • Discounted gym memberships
  • Cafeteria style health insurance plan- starts day one
  • 401K match and pension plan
  • Volunteer opportunities + matching donations
  • Visit AllstateGoodLife.com to learn more
You're a great match for this role if you have:
  • A High School Diploma/GED or higher (Bachelor's Degree preferred)
  • 5+ years of previous experience in construction, restoration, or real estate appraisals
  • Have prior experience using estimating software like Xactimate
  • Value providing an effortless customer service experience
  • You enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples' lives through outstanding customer service
  • View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
  • Are organized and able to multi-task in a fast-paced environment
  • Are known for clear and professional communication - both written and verbal
  • Being bilingual and/or having prior military experience is a plus
  • This position is not available for California, Alaska, and Hawaii residents
  • Valid Drivers License
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good HandsĀ®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. For a full description of Allstate's benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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