Chief Product Officer

  • Job Reference: 425340932-2
  • Date Posted: 17 November 2021
  • Recruiter: ExecuNet
  • Location: New York
  • Salary: On Application
  • Sector: Executive Positions
  • Job Type: Permanent

Job Description

JOB SUMMARY:

The company is looking for a Chief Product Officer to join its digital services team working to build a best-in-class consumer education suite of products. We are an innovative, cross-platform, customer-obsessed team, working on big-bets in an innovative environment. Our organization rewards intellectual curiosity while maintaining the direct to market product focus.

The role is an integral part of the BNED DSS management team and has primary responsibilities for developing and executing the roadmap, including the core product architecture and experience to launch product and feature to our customers. You will participate in developing the vision and own the product roadmap, delivery, and annual planning. This role is inherently cross-functional -- you will work closely with engineering, operations, marketing, and finance to bring consumer products and features to the market. The successful candidate will be highly analytical, able to turn ambiguous problems into clearly defined solutions, and adept at synthesizing a variety of customer interactions, technologies and capabilities into high quality products and applications that customers love. You will work with a variety of teams and senior leaders to define, launch and grow the business including both internal BNED business teams and external partners.

While this position's location is listed in New York, NY, we will also consider candidates based in Los Angeles, CA.

ESSENTIAL FUNCTIONS:

  • Delivering technology solutions '" provide expert consulting to leaders regarding their business solution needs, and develop innovative technology solutions to continually raise the bar on functionality, flow, consistency, usability, and simplicity
  • Identifying new opportunities '" assess and prioritize system and process needs based on business requirements, thoroughly understanding the product and know the right questions to ask, develop business case for new initiatives and features and obtain stakeholder support. You are responsible for spearheading the next stages of strategic growth and innovation
  • Build partnerships with development teams '" work closely with technology teams to deliver tools and system solutions, help define user stories, research appropriate technical solutions
  • Driving operational excellence '" build processes and tools that ensure a high-quality customer experience
  • Facilitate the recruitment, retention and professional development of high caliber employees and build a winning culture where the best people want to work and succeed together
  • Collaborate with senior leadership and the board, communicating regularly on the goals and standing of the business

REQUIREMENTS/QUALIFICATIONS:

  • Strong systems knowledge, project management, problem-solving and communication skills
  • Track-record of building and managing complicated multi-platform customer facing systems
  • Proven experience building and supporting a diverse set of Consumer technology solutions to scale programs and improve efficiencies
  • 10+ years of relevant technology management experience required
  • Bachelor 's Degree in Business, Engineering, Marketing or related field is required

PREFERRED REQUIREMENTS/QUALIFICATIONS:

  • Broad technical background in supporting systems and building tools experience
  • Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment
  • Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment
  • Strong strategic aptitude: proven ability to define a winning business strategy and product roadmap and gain buy-in from stakeholders at all levels
  • Ability to effectively collaborate with cross-functional, cross-organization teams to negotiate and assemble project plans, secure commitments on deliverables, and resolve blocking issues
  • Customer service orientation with a demonstrated desire to exceed expectations '" ability to serve multiple customers and deliver an excellent employee experience
  • Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Technical fluency; comfort understanding and discussing technology concepts, schedule trade-offs and new opportunities with technical team members
  • Demonstrated passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions
  • Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations
  • MBA with relevant business experience